Night Manager - Lead Retail Team (Night Pay + Bonus)

RHR; Manchester; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Night shift premium

Annual bonus

33 days holiday

Staff discount

Pension contribution

Job summary

RHR is seeking an inspirational Night Manager to guide a large overnight team in our fast-paced Manchester Airport retail operation. This role balances operational discipline with customer service leadership to ensure the store recovers, restocks, and reopens ready for early-morning shopping.

You will coach and develop teams of around 10, drive engagement, manage ticketing and promotions, and uphold health, safety and compliance.

Qualifications

• Experience leading large teams in a fast-paced retail environment.
• Strong focus on customer service and standards.
• Ability to coach, motivate and develop people.

Responsibilities

• Oversee overnight recovery and store preparation.
• Manage ticketing, promotions changes, compliance and health & safety.
• Lead customer experience as the store reopens in the early hours.
• Coach and develop large teams, drive engagement and performance.

Skills

People leadership

Customer service

Team management

Operational discipline

Change adaptability

Job description

RHR is seeking an inspirational Night Manager to guide a large overnight team in our fast-paced Manchester Airport retail operation. This role balances operational discipline with customer service leadership to ensure the store recovers, restocks, and reopens ready for early-morning shopping.

You will coach and develop teams of around 10, drive engagement, manage ticketing and promotions, and uphold health, safety and compliance.