Night Manager - Lead Operations & Guest Experience

The Imperial London Hotels Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday rising to 33

Free meals on duty

ILH Training Academy programmes

Holiday Purchase Scheme

Uniform dry-cleaning and personal dry‑

Discounts across ILH F&B outlets

Season Ticket Loan

Pension

Job summary

The Imperial London Hotels Limited is recruiting a Night Manager for Tavistock Hotel in Bloomsbury, London. The role concentrates on ensuring guest safety and delivering an exceptional overnight guest journey, alongside the Front Office Manager and night team.

You will oversee night operations, lead shifts, and uphold service standards across the property while maintaining calm, efficient leadership during the night hours.

Qualifications

• Previous operational experience as a Night Manager or an experienced Assistant Front Office Manager/Duty Manager.
• Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
• Excellent organisation skills; able to multi-task and adapt to changing priorities.
• Natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• Positive can-do attitude; calm under pressure, able to work independently and as part of a team.
• Previous knowledge of Opera is desirable.

Responsibilities

• Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
• Overall responsibility for the emergency procedures during the night shift, including, but not limited to the safe evacuation in cases of emergency.

Skills

Night operations

Team leadership

Customer service

Communication

Tools

Opera PMS

Job description

The Imperial London Hotels Limited is recruiting a Night Manager for Tavistock Hotel in Bloomsbury, London. The role concentrates on ensuring guest safety and delivering an exceptional overnight guest journey, alongside the Front Office Manager and night team.

You will oversee night operations, lead shifts, and uphold service standards across the property while maintaining calm, efficient leadership during the night hours.