Night Manager: Lead Front Office & Guest Experience

Park Plaza; Greater London; On-site; GBP 3,000 - 4,000; Full time

Benefits offered by this job

Wellness days

30 days holiday incl. bank holidays

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Wagestream access

Recommend a friend up to £750

Gym discounts

Ride to Work scheme

Store discounts

Free dry cleaning

Staff parties

Pension

Training

Job summary

Park Plaza Park Royal Hotel is seeking an experienced Night Manager to oversee Night and Front Office operations, ensuring service excellence beyond guest expectations. You will lead the Night team, maintain health and safety standards, and be hands-on in team development.

Ideal candidates will have prior Night Manager experience in hotels, be proficient with Microsoft Office and Opera, and commit to a 4-on/4-off schedule with 12-hour shifts from 8am to 8pm.

Qualifications

• Previous Night Manager experience in a hotel.
• Proficiency in Microsoft Office and Opera PMS.

Responsibilities

• Performs Head of Department duties for all Night and Front Office operations.
• Ensures guests' needs are met beyond expectation and takes responsibility for Health, Safety, Security, Licensing & Fire.
• Leads the Night team by example, motivating, training and inspiring Front of House staff.
• Available to work 4 days on, 4 days off, on a 12-hour shift (8:00–20:00).

Skills

Leadership

Guest service

Tools

Microsoft Office

Opera

Job description

Park Plaza Park Royal Hotel is seeking an experienced Night Manager to oversee Night and Front Office operations, ensuring service excellence beyond guest expectations. You will lead the Night team, maintain health and safety standards, and be hands-on in team development.

Ideal candidates will have prior Night Manager experience in hotels, be proficient with Microsoft Office and Opera, and commit to a 4-on/4-off schedule with 12-hour shifts from 8am to 8pm.