Night Manager – The Megaro Collection

St Pancras Hotel Services Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Megaro Collection, comprising three distinct hotels in London, is seeking an experienced Night Manager. On-site role at Kings Cross, responsible for guest experience from check-in to check-out, and for health, fire and food safety compliance across all properties.

Candidate must have excellent English, strong organisational skills, and be able to lead the night team through audits, handovers and end-of-day reconciliation. Experience with Guestline Rezlynx is highly desirable.

Qualifications

• Experience not required.
• Advanced English language skills.
• Full-time employment.
• 4 ON, 4 OFF schedule availability.

Responsibilities

• Manage guest experience from check-in to check-out.
• Oversee night audits and end-of-day reconciliation.
• Ensure health and safety compliance across three properties.
• Lead the night receptionist team and handovers.
• Maintain high levels of customer service.

Skills

Guestline (Rezlynx) knowledge

Interpersonal skills

Cash handling

Night audit

Health & safety awareness

Tools

PC packages

Job description

**Night Manager – The Megaro Collection**. **Kings Cross**. . The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3'* hotel The California, our 33-bedroom and 8 apartments 4'* Boutique townhouse The Gyle, and our 49-bedroom 5'*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.. . We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role.. . The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.. . The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role).. . The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.. .

The Night Manager will:

• Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)..
• Possess excellent presentation and interpersonal skills..
• Skilled in checking arrivals lists, credit limit reporting and cash handling..
• Knowledge of standard PC packages and computerized reservations systems..
• Proficient in handling general clerical and administrative tasks..
• Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information..
• Be flexible, will have great attention to detail..
• Possess the ability to work independently..
• Excellent command in English, both in oral and written..
• Be extremely knowledgeable about the company services, standards & products..
• Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations..
• Be commercially and financially astute..
• Provide exceptional customer service and unforgettable experience..
• Possess a strong know-how in health and safety policies and procedures..
• Be truly passionate about guests’ journey and will possess great attention to details..

Experience: Not required
Languages: English – Advanced
Employment: Full-time
Schedule: 4 ON, 4 OFF
Starting time: Immediate start!

About St Pancras Hotel Services Ltd

St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.