Night Manager: Guest Care, Safety & Overnight Operations

Heartwood Collection; Lewes; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus

Discounts on food at Heartwood Inns/Br

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a meticulous Night Manager to supervise overnight operations and guest safety. You will oversee late check-ins, night audits, and handovers with the Management Team, ensuring compliance with health and safety standards across all public areas.

We offer strong benefits, including enhanced leave, referral bonuses, and staff discounts. Join us at venues with ambitious growth plans and a welcoming, life-filled hospitality culture.

Qualifications

• You’re responsible, reliable, and have a keen eye for details.
• Well-organised and able to work with systems and communicate effectively.
• Have the ability to work alone and solve problems independently.
• 1-2 years experience as a Night Manager in a hotel or hospitality setting.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS).
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
• Ensure breakfast service preparation is completed and provide a thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property in case of fire alarm activation, following company procedures.

Skills

Night manager experience

Attention to details

Organised

Independent problem solving

Job description

Heartwood Collection is seeking a meticulous Night Manager to supervise overnight operations and guest safety. You will oversee late check-ins, night audits, and handovers with the Management Team, ensuring compliance with health and safety standards across all public areas.

We offer strong benefits, including enhanced leave, referral bonuses, and staff discounts. Join us at venues with ambitious growth plans and a welcoming, life-filled hospitality culture.