Night Manager

Heartwood Collection; Lewes; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus

Discounts on food at Heartwood Inns/Br

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a meticulous Night Manager to supervise overnight operations and guest safety. You will oversee late check-ins, night audits, and handovers with the Management Team, ensuring compliance with health and safety standards across all public areas.

We offer strong benefits, including enhanced leave, referral bonuses, and staff discounts. Join us at venues with ambitious growth plans and a welcoming, life-filled hospitality culture.

Qualifications

• You’re responsible, reliable, and have a keen eye for details.
• Well-organised and able to work with systems and communicate effectively.
• Have the ability to work alone and solve problems independently.
• 1-2 years experience as a Night Manager in a hotel or hospitality setting.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS).
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
• Ensure breakfast service preparation is completed and provide a thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property in case of fire alarm activation, following company procedures.

Skills

Night manager experience

Attention to details

Organised

Independent problem solving

Job description

£16.10 per hour
30-hour average
Mainly Weekend nights with variation for cover At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

£16.10 per hour
30-hour average
Mainly Weekend nights with variation for cover At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager
As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures
  

Night Manager What We Offer

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme
  

Night Manager About You

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting
  

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship