Night Manager

Harri; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus up to £1,500

Food discounts

Job summary

Heartwood Collection is seeking a Night Manager to oversee overnight operations, guest safety, and property standards in the UK. You will manage late check-ins/outs, carry out night audits, and ensure seamless handovers to the morning team while prioritising health and safety throughout the shift.

This role emphasizes meticulous care, reliability, and strong system use to maintain guest satisfaction during overnight hours across our growing estate in Lewes and surrounding areas.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Able to work night shifts, mainly weekends.
• Strong organisational and communication skills.
• Reliable and detail-oriented.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the PMS.
• Perform night audits including safety and compliance checks; hand over with Management Team.
• Ensure breakfast service preparation and thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property following procedures during alarms.

Skills

Attention to detail

Organised

PMS proficiency

Problem solving

Night management experience

Tools

PMS software

Job description

Night Manager

£16.10 per hour
30-hour average
Mainly Weekend nights with variation for cover

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

Night Manager What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Night Manager About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship