Night Manager

Heartwood Collection; Cambridge; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Employee assistance program

EarlyPay

Maternity & Paternity leave

Referral bonus

Staff discounts

Birthday gift

Long service recognition

Retail discounts

Cycle to work

Job summary

The Meadow Lark in Trumpington, Cambridge, from Heartwood Collection, is opening late 2026 and seeks Night Managers and Night Porters to join the team. You’ll look after guests overnight, keeping the hotel safe, secure, and welcoming while delivering excellent service.

Roles suit those with 1–2 years in hotel/hospitality night work, who are reliable, detail-oriented and able to work independently. Competitive benefits and progression opportunities accompany this opening position.

Qualifications

• 1–2 years' experience as a Night Manager in a hotel or hospitality setting.
• Reliable, friendly and confident with good problem-solving skills.
• Well-organised and able to work with systems and communicate effectively.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations via the PMS.
• Perform night audits and safety/security/compliance checks; hand over to management.
• Ensure breakfast prep and thorough shift handover; oversee cleaning and standards.

Skills

Night management experience

Reliability

Attention to detail

Independent worker

Tools

Property Management System (PMS)

Job description

40-hour contract

The Meadow Lark, Trumpington – Opening Late 2026

Following a multi-million-pound refurbishment, The Meadow Lark is set to become one of Cambridgeshire’s most exciting premium pubs with rooms, and we’re looking for

Salary of £33,500 per annum

40-hour contract

The Meadow Lark, Trumpington – Opening Late 2026

Following a multi-million-pound refurbishment, The Meadow Lark is set to become one of Cambridgeshire’s most exciting premium pubs with rooms, and we’re looking for Night Managers and Night Porters to join our opening team.

This is a fantastic opportunity to be part of something special from day one. You’ll play an important role in looking after our guests overnight, ensuring the hotel remains safe, secure and welcoming, while providing excellent service to our residents.

Whether you’re an experienced Night Manager or looking to join us as a Night Porter, we’re looking for reliable, friendly and confident people who are comfortable working independently and taking pride in creating a great guest experience.

Key Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

What We Offer

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years' experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship