Night Manager

Hiddenwell; Warwick; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Spa access

Leisure facilities

Employee discounts

Pension

Free parking

Training programme

Job summary

Hiddenwell is seeking a confident Nights Manager to lead our overnight Front Office operations at Ardencote Manor. You will supervise the Nights team and ensure a warm, professional guest experience through the night, with a strong focus on safety and seamless handovers to the day team.

Reporting to the Front Office Manager, you will manage room status, guest information, and overnight processes while driving guest satisfaction and revenue opportunities across rates and promotions.

Qualifications

• Must have previous Front Office or hotel operational experience.
• Experience leading, supervising or developing a team.
• Passion for excellent customer service and guest satisfaction.
• Strong communication and organizational skills.
• Comfort with hotel systems and handling financial transactions.

Responsibilities

• Oversee Front Office shift and duty management overnight.
• Deliver outstanding guest experiences from late arrivals to requests.
• Coach and develop Nights team to maintain high standards.
• Manage room status, arrivals, handovers and overnight processes.
• Understand rates and promotions to support revenue and postings.

Skills

Front Office

Team leadership

Guest service

Communication

Organizational

Night operations

Financial transactions

Job description

Nights Manager

Ardencote Manor - Hiddenwell | Luxury Wellness Retreat

Full-Time | Permanent

Estimated Start Date: 23 November 2026

Salary: £30,000 per annum

Reports to: Front Office Manager

We’re looking for a confident and guest-focused Nights Manager to lead our Front Office operation overnight

Reporting to the Front Office Manager, you’ll lead our Assistant Nights Manager, Night Receptionists and Night Porters, ensuring every guest receives a warm, professional and memorable experience whatever the hour

You’ll be the senior point of contact overnight, taking ownership of the hotel operation, supporting your team and making sure everything is ready for a seamless handover to the day team.

The Role

• Overseeing the Front Office team, coordinating the shift and take on Duty Management responsibilities, ensuring the hotel runs safely and smoothly throughout the night
• Creating brilliant guest experiences, from welcoming late arrivals to handling requests and resolving complaints, you’ll anticipate guests’ needs and make sure they feel genuinely looked after
• Developing your team, coaching, training and motivating the Nights team, helping them build their confidence, deliver consistently high standards and maximise opportunities to enhance the guest experience
• Managing room status, guest information, arrivals, handovers and key overnight processes, working closely with Reservations, Accounts and other hotel departments
• Understanding our rates, packages and promotions, encourage in-house selling and help maximise room revenue while ensuring payments, postings and guest accounts are accurate
• Understanding our rates, packages and promotions, encourage in-house selling and help maximise room revenue while ensuring payments, postings and guest accounts are accurate

Keeping our guests and hotel safe, taking responsibility for overnight security and safety procedures, including fire safety walks, and ensure Health & Safety procedures are followed by the team

About You

• Must have previous Front Office or hotel operational experience
• Must have experience leading, supervising or developing a team
• Must have a genuine passion for excellent customer service
• Must have confidence handling guest concerns and resolving problems
• Must have excellent communication and organisational skills
• Must have good commercial awareness and attention to detail
• Must have confidence using hotel systems and managing financial transactions
• Must have the ability to remain calm and make sound decisions during the night

Most importantly, you’ll be someone who leads by example, embraces change and takes pride in creating a fantastic experience for guests and colleagues alike

Additional Information

• Full-time - 40 hours per week
• 4 days on, 4 days off
• This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
• Salary £30,000 per annum
• Estimated Start Date: 23 November 2026
• Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Why Join Us

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Estimated Start Date: 23 November 2026

People say you can’t choose your family, well we choose you to be part of ours!

Skills

• Customer Service
• Excellent Communication
• Previous Hotel Operations Experience