Assistant Night Manager

Stamford Bridge Hotel; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Blue Hub – CFC Discount Platform

25 days Holiday

Company Pension

Private Medical Insurance – Tax Subsdi

Employee Assistance Programme

Annual Travel Loan

CFC Membership Scheme

Free Eye Test

Life Assurance x 4

Job summary

Stamford Bridge Hotel London is seeking an Assistant Night Manager to oversee overnight guest services and lead a small shift team. You will report to the Front Office Manager and help deliver memorable experiences for guests at Chelsea FC’s Chelsea area property.

Responsibilities include check-ins/outs, handling reservations, guest assistance, and ensuring safety and financial controls align with company policies. Strong English communication and PMS knowledge are desirable.

Qualifications

• Proven customer service standards with clear communication.
• Ability to maintain guest safety and follow health & safety procedures.
• Familiarity with Property Management Systems (PMS) preferred.
• Strong written and spoken English required.

Responsibilities

• Greeting guests warmly and providing accurate information.
• Handling check-ins and check-outs per hotel procedures.
• Managing reservations and special requests (e.g., accessibility).
• Assisting guests with recommendations, transport, and excursions.
• Ensuring shift tasks are completed and handovers are maintained.
• Managing guest accounts, payments, and adherence to policies.

Skills

English fluency

Customer service experience

Health & safety awareness

PMS knowledge

Job description

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager

You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.

Responsibilities

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

Requirements

• Effective communication skills in written and spoken English
• Proven standards of customer service experience
• Good understanding of health and safety including fire safety
• Knowledge of Property Management Systems (PMS)

Benefits

• Blue Hub – CFC Discount Platform
• 25 days Holiday (not including BH)
• Company Pension
• Private Medical Insurance – Tax Subsidiary
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)

About Us: Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.

The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi‑Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.

At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Employer: The Hotel at Chelsea Limited

Trading as: Stamford Bridge Hotel London managed by The Ascott Limited

www.chelseafc.com www.discoverasr.com