Duty Manager

Millennium & Copthorne Hotels; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Social events

Wellbeing program

Training & development

Pension salary sacrifice

Discount on accommodation

Life assurance

Volunteer days

Job summary

Millennium & Copthorne Hotels is seeking a dynamic Duty Manager for The Chelsea Harbour Hotel in London. You will oversee the front office, manage duty shifts, and lead the front office team to deliver personalised guest service daily.

You will drive guest satisfaction, handle VIPs and groups, and ensure accuracy in reservations, billing and safety compliance while seeking to maximise occupancy and revenue across all departments.

Qualifications

• Ability to multitask and manage multiple tasks simultaneously.
• Strong leadership and coaching skills for front office teams.
• Excellent guest service mindset with personalised approach.
• Clear communication with colleagues and guests at all times.
• Knowledge of Opera property management system and hotel operations.

Responsibilities

• Oversee front office and duty management operations with smooth shift handovers.
• Lead, train, coach and supervise the front office team to high service standards.
• Manage guest experience end-to-end, including VIPs, groups and special occasions.
• Ensure accurate reservations, billing, audits, reports, safety and legal compliance.
• Maximise occupancy, revenue and profitability through collaboration with other departments.

Skills

Multitasking

Leadership

Guest service

Communication

Front office operations

Opera PMS

Tools

Opera PMS

Job description

The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
• Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
• Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
• Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
• Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments

As Duty Manager, the essential skills required:

• Ability to multitask
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership
• Leadership qualities
• Strong communicator
• Personable
• Flexible
• Calm under pressure
• Approachable
• Focused

We offer abenefits packageincluding:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Key Information

• Salary: £32000 pa +incentives
• Address: SW10 0XG
• Working Pattern: 2 days on / 2 days off, 12‑hour shifts (includes 1 hour unpaid break)

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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