Duty Manager

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Social events

Training and development

Cash health plan

Pension salary sacrifice

Career development and salary reviews

Season ticket loan

Volunteer days

Complimentary meals

Length of service holiday

Millennium discount

Accommodation discounts

Life assurance

Recommend a Friend

Job summary

The Chelsea Harbour Hotel in London is seeking a dynamic Duty Manager to oversee the front office and assume hotel responsibilities when on duty. You will lead and coach the front office team, ensuring personalised guest service and smooth shift handovers.

Key duties include managing guest enquiries and VIPs, ensuring operational accuracy across reservations, billing, safety, and compliance, and driving occupancy and revenue through effective communication with all departments.

Qualifications

• Must multitask and proactively manage hotel operations.
• Experience with Opera and hotel safety/compliance.
• Strong leadership, communication and guest-service skills.
• Able to stay calm under pressure and be personable.
• Flexible, approachable and focused on outcomes.

Responsibilities

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty.
• Lead, train, coach and supervise the front office team to high service standards.
• Manage guest experience end-to-end, handling enquiries, VIPs, groups and special occasions.
• Ensure accuracy across reservations, billing, audits, reports, safety and legal requirements.
• Maximise occupancy, revenue and profitability through up-selling and interdepartmental collaboration.

Skills

Multitasking

Operations management

Guest service

Communication

Leadership

Calm under pressure

Flexibility

Team supervision

People skills

Tools

Opera

Job description

The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
• Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
• Manage guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
• Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
• Maximise occupancy, revenue, and profitability through effective communication, up-selling, promotions, and collaboration with all departments

As Duty Manager, the essential skills required:

• Ability to multitask
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership
• Leadership qualities
• Strong communicator
• Personable
• Flexible
• Calm under pressure
• Approachable
• Focused

We offer a benefits package:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Key Information

• Salary: £32000 pa + incentives
• Address: SW10 0XG
• Working Pattern: 2 days on / 2 days off, 12-hour shifts (includes 1 hour unpaid break)

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry