Assistant Night Manager

Stamford-Bridge-Hotel; Greater London; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Blue Hub discount

25 days holiday

Company pension

Private medical insurance

Employee assistance programme

Annual travel loan

CFC membership

Free eye test

Life assurance

Job summary

Stamford Bridge Hotel London is seeking an Assistant Night Manager to join the front office team, reporting to the Front Office Manager and ensuring memorable guest experiences.

The role involves warm guest reception, handling check-ins/check-outs, managing reservations, and supporting guest transportation and requests to maintain high service standards.

Qualifications

• Effective communication skills in written and spoken English.
• Proven standards of customer service experience.
• Good understanding of health and safety including fire safety.
• Knowledge of Property Management Systems (PMS).

Responsibilities

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

Skills

Effective communication

Customer service experience

Health and safety

PMS knowledge

Job description

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager

You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.

Responsibilities

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

Requirements

• Effective communication skills in written and spoken English
• Proven standards of customer service experience
• Good understanding of health and safety including fire safety
• Knowledge of Property Management Systems (PMS)

Benefits

• Blue Hub – CFC Discount Platform
• 25 days Holiday (not including BH)
• Company Pension
• Private Medical Insurance – Tax Subsidiary
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)

About Us: Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.

The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi‑Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.

At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Employer: The Hotel at Chelsea Limited

Trading as: Stamford Bridge Hotel London managed by The Ascott Limited

www.chelseafc.com www.discoverasr.com