Assistant Night Manager

Mount Royal Hotel Edinburgh by The Unlimited Collection; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Blue Hub discount platform

25 days holiday

Company Pension

Private Medical Insurance

Employee Assistance Programme

Annual Travel Loan

CFC Membership Scheme

Free Eye Test

L&D Apprenticeship Scheme

Job summary

Stamford Bridge Hotel London, operated by The Ascott Limited, is seeking an Assistant Night Manager to join our Front Office team. You will welcome guests, manage check-ins and check-outs, handle reservations and special requests, and help ensure every stay is memorable.

Reporting to the Front Office Manager, the role emphasizes service excellence, safety, and smooth night operations, including shift handovers, till controls, and guest accounts.

Qualifications

• Effective communication in written and spoken English.
• Proven standards of customer service experience.
• Good understanding of health and safety including fire safety.
• Knowledge of Property Management Systems (PMS).

Responsibilities

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

Skills

Effective communication

Customer service excellence

Health and safety awareness

Tools

PMS

Job description

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager.

We will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.

The Assistant Night Manager Will Be Responsible For

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

To be successful in the role of Assistant Night Manager, we require:

• Effective communication skills in written and spoken English
• Proven standards of customer service experience
• Good understanding of health and safety including fire safety
• Knowledge of Property Management Systems (PMS)

Working With Us Provides The Following Benefits To You

• Blue Hub – CFC Discount Platform
• 25 days Holiday (not including BH)
• Company Pension
• Private Medical Insurance – Tax Subsidiary
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)

About Us Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.

The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi-Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.

At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Employer: The Hotel at Chelsea Limited

Trading as: Stamford Bridge Hotel London managed by The Ascott Limited

• www.chelseafc.com www.discoverasr.com