Assistant Night Manager

Leonardo Hotel Management (UK) Limited; Tees Valley; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Special hotel rates

Recognition scheme

Referral program

Wellbeing initiatives

Job summary

Leonardo Hotel Management (UK) Limited is seeking an Assistant Night Manager to lead the Night Crew, balance the night audit, and ensure guest satisfaction during late hours. You’ll supervise front desk activities, respond to guest requests, and safeguard guest safety while maintaining high service standards across a busy hotel.

The role emphasizes strong communication, organisational skills, and the ability to work independently within a small team during night shifts, including weekends.

Qualifications

• Supervisory experience or strong front office/night shift background.
• Excellent communication to greet and farewell guests.
• Willingness to work night shifts, including weekends.
• Ability to anticipate guest needs and respond quickly.

Responsibilities

• Supervise the Night Crew and ensure high standards of service.
• Manage arrivals, departures and special requests.
• Address guest queries promptly and maintain cleanliness.
• Follow night audit procedures and generate reports for departments.
• Balance daily financial transactions and cash handling.
• Maintain safety and comfort for all guests on site.

Skills

Supervisory experience

Front office experience

Excellent communication

Night shift flexibility

Customer needs awareness

Team collaboration

Guest service orientation

System navigation

Payments handling

Under pressure organisation

Tools

POS systems

Job description

Be Yourself Be a Bold Team Player Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! We have an opportunity for you to join the Nights Team as a Night Manager We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises.

We want you to have:

• Supervisory experience or be a strong front office or nights team member in a hotel.
• Great communication skills so you can chat to our guests providing a great welcome and departure.
• Flexibility to enjoy working night shifts (weekends will be included)
• Ability to recognise what our customers want and need
• Good people skills to work well in a team because we want work to be fun
• Have a genuine interest in serving customers, at night they can be very different
• Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
• To be organised and able to work well under pressure at times and multi task in a fast paced environment.
• Ensure prompt resolution of customer complaints.
• Be used to working alone/ with limited small team along side you.
• To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.

The job

• To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the business, including arrivals, departures and special requests.
• To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To follow the company standards and procedures for guest arrivals and departures.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Training and motivating colleagues.
• Ensure all cash, charge, float and till procedures are carried out.
• To follow night audit procedures and generate the relevant reports for each department.
• Run the relevant back up.
• Ensure that all guests are safe and comfortable.

Some of the perks our Assistant Night Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Assistant Night Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.