Front Office Manager

Leonardo Hotels; Inverness; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition scheme for performance

Talent referral scheme

Thank You Week: activities and perks

Wellbeing calendar

Ongoing training and clear progression

Job summary

Leonardo Hotel Inverness is seeking a Front Office Manager to direct the strategic initiatives of the Front Office, while managing day-to-day operations and leading a proactive team to deliver memorable guest experiences that align with Leonardo standards.

You will act as an ambassador for the hotel, drive KPIs, participate in Duty Manager shifts, and collaborate with other departments to ensure smooth, guest-focused service.

Responsibilities

• Direct the strategic initiatives and objectives of the Front Office department.
• Manage day-to-day operations through the engagement of the team.
• Lead your department to ensure exceptional guest service and memorable experiences.
• Act as an ambassador for Leonardo Hotel Inverness and the wider Leonardo Hotels estate.
• Complete Duty Manager shifts as required and contribute to other hotel areas when needed.

Job description

## Front Office ManagerApply: Leonardo Hotel Inverness: Full time: Posted Yesterday: JR105912Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations. If you’re our ideal Front Office Manager, you will: • Create a fun and engaged department to deliver on KPIs and support your team to achieve these • Have a passion for hospitality and be a role model for your hotel • Bring your positive energy to work with you every day • Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel! Some of the perks our Front Office Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Front Office Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!