Assistant Night Manager

Leonardo Hotels; Tees Valley; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Referral scheme

Thank You Week

Wellbeing calendar

Progression training

Job summary

Leonardo Hotel Middlesbrough is seeking an Assistant Night Manager to lead the Night Crew, balance the day’s business at night, and ensure guest safety and satisfaction. You’ll supervise operations, handle guest queries, and maintain high standards, with weekends included and a focus on a friendly, efficient guest experience.

The role requires supervisory or strong front office/night team experience, excellent communication, and proficiency with payment systems.

Qualifications

• Supervisory or strong front office/night team experience.
• Excellent communication to welcome and depart guests.
• Flexible for night shifts, including weekends.
• Able to balance daily business during night audit.
• Organised and able to multi-task in a fast-paced environment.
• Resolve guest complaints promptly and effectively.
• Reliable, trustworthy with guest safety and team duties.

Responsibilities

• Supervise Night Crew and ensure high standards.
• Familiar with arrivals, departures, and requests.
• Respond promptly to guest queries and keep areas tidy.
• Follow company standards for check-in/check-out.
• Handle guest complaints amicably to ensure satisfaction.
• Train and motivate colleagues.
• Complete cash, float, till procedures and night audit reports.
• Run backups and ensure guest safety during night shifts.

Skills

Supervisory experience

Front office experience

Night team experience

Excellent communication

Guest service orientation

Cash handling & payments

Night audit basics

Work under pressure

Tools

PMS system

Night audit tools

Job description

## Assistant Night ManagerApply: Leonardo Hotel Middlesbrough: Full time: Posted Today: JR106130Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!We have an opportunity for you to join the Nights Team as a Night Manager We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises What we want you to have- • Supervisory experience or be a strong front office or nights team member in a hotel. • Great communication skills so you can chat to our guests providing a great welcome and departure. • Flexibility– to enjoy working night shifts (weekends will be included) • Ability to recognise what our customers want and need • Good people skills – to work well in a team because we want work to be fun • Have a genuine interest in serving customers, at night they can be very different • Confidence with systems and taking payments, you will be completing the night audit balancing the days business. • To be organised and able to work well under pressure at times and multi task in a fast paced environment. • Ensure prompt resolution of customer complaints. • Be used to working alone/ with limited small team along side you. • To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams. The job - • To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard. • To be familiar with the business, including arrivals, departures and special requests. • To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times • To follow the company standards and procedures for guest arrivals and departures. • To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. • Training and motivating colleagues. • Ensure all cash, charge, float and till procedures are carried out. • To follow night audit procedures and generate the relevant reports for each department. • Run the relevant back up. • Ensure that all guests are safe and comfortable.Some of the perks our Assistant Night Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assistant Night Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!