Night Manager

The Imperial London Hotels Limited; City of Westminster; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday, rising to 33 with 2+

Free meals on duty

Access to ILH Training Academy

Holiday Purchase Scheme

Complimentary uniform dry-cleaning, +

Interest-free Season Ticket Loan

Workplace Pension

Team member flat rate and 50% friends+

50% discount across ILH F&B outlets

Discounted drinks at Blooms Café

Employee-funded Health Cash Plan

Local Bloomsbury discounts

Early Pay access

Shopping discounts with selectedRetail

Descripción de la vacante

The Imperial London Hotels Limited is recruiting a Night Manager for our Tavistock Hotel in London. You will oversee night operations, drive guest satisfaction, and ensure safety, while guiding a team across front office functions to maintain high standards of service.

We value leadership, organisation, and a calm presence under pressure, with experience in hospitality operations and familiarity with Opera PMS as a plus.

Formación

• Experience as Night Manager or Senior Front Office/Duty Manager.
• Knowledge of Opera PMS desirable.
• Strong leadership and communication skills.
• Ability to multi-task and adapt to priorities.
• Customer-focused hospitality mindset.

Responsabilidades

• Oversee and direct hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct regular team meetings with Supervisors and Staff to discuss KPIs, targets, and guest feedback and implement action plans.
• Manage emergency procedures during the night shift, including safe evacuations.
• Lead by example with a positive attitude and effective team motivation.
• Collaborate with Front Office Manager to maintain service standards.

Conocimientos

Leadership

Communication

Organisational skills

Team management

Calm under pressure

Herramientas

Opera

Descripción del empleo

Responsibilities

• Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety.


• Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.


• Overall responsibility for the emergency procedures during the night shift, including, but not limited to the safe evacuation in cases of emergency.

  Previous operational experience as a Night Manager or an experienced Assistant Front Office Manager/Duty Manager.



• Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.


• With your excellent organisation skills, you'll be able to multi-task and also adapt to changing priorities.


• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.


• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.


• Previous knowledge of Opera is desirable.

  We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

Role Overview

We are now recruiting a Night Manager at our Tavistock Hotel. Nestled in the heart of London, Bloomsbury. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check-in to check-out. Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest and address any shortfalls in service quality and operating standards. With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people.

Benefits

• 28 days holiday, rising to 33 with length of service (including bank holidays).


• Free meals on duty


• Access to ILH Training Academy programmes, apprenticeships and supported study


• Holiday Purchase Scheme


• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning


• Interest-free Season Ticket Loan


• Workplace Pension


• Team member flat rate and 50% friends and family hotel discount


• 50% discount across ILH F&B outlets


• Discounted drinks at Blooms Café


• Employee-funded Health Cash Plan


• Local Bloomsbury discounts


• Early Pay access


• Shopping discounts with selected retailers


• Salary sacrifice schemes including nursery care, cycle to work, and technology


• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme