Day Porter

The Imperial London Hotels Limited; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Training Academy programmes

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket Loan

Pension

Employee discounts

Job summary

The Imperial London Hotels Limited is seeking a friendly Day Porter for the Royal National Hotel, part of our Imperial London Family of Hotels. You will welcome guests, assist with luggage, and support the check-in process to ensure excellent service throughout the stay.

You will work in a busy front-office environment, providing information, handling guest requests, and collaborating with colleagues across departments to maintain a safe and presentable hotel experience.

Qualifications

• Experience providing excellent customer service in a guest-facing environment.
• Strong communication and interpersonal skills.
• Confidence handling guest enquiries and resolving issues professionally.
• Ability to work as part of a team and support multiple departments.
• Good spoken English for guest communication and safety purposes.
• Basic IT skills, including email and Microsoft Office.
• Flexible approach to working shifts, including weekends and public holidays.
• Ability to carry luggage and perform physical tasks throughout the shift.

Responsibilities

• Assist guests with luggage and directions, supporting the check-in process.
• Respond to guest requests and inquiries to deliver a memorable guest experience.
• Collaborate with hotel colleagues across departments to ensure smooth operations.
• Maintain a safe, presentable environment and a warm welcome for guests.

Skills

Customer service

Communication

Guest enquiries

Teamwork

English proficiency

IT basics

Flexible shifts

Luggage handling

Tools

Microsoft Office

Job description

Role: Day Porter at The Imperial Hotel

Salary: £30,878 + Excellent Benefits

Hours: 44 hours (4 on, 3 days off weekly rota, 12 hours shift, 8 am - 8 pm)

About The Role

We are looking for a friendly and reliable Day Porter to join our Front Office team at the Royal National Hotel, part of the Imperial London Family of Hotels.

As a Day Porter, you will play a key role in ensuring our guests receive a warm welcome and outstanding service throughout their stay. Acting as one of the first points of contact, you'll assist with luggage, provide directions and information, support the check-in process, respond to guest requests and work closely with colleagues across the hotel to deliver a memorable guest experience.

No two days are the same. From welcoming arrivals and assisting visitors to supporting hotel operations and helping maintain a safe, secure and presentable environment, you'll be at the heart of our guest journey.

What We're Looking For

• Experience providing excellent customer service in a guest-facing environment
• Strong communication and interpersonal skills
• Confidence handling guest enquiries and resolving issues professionally
• Ability to work as part of a team and support multiple departments
• Good spoken English for guest communication and safety purposes
• Basic IT skills, including email and Microsoft Office
• Flexible approach to working shifts, including weekends and public holidays
• Ability to carry luggage and perform physical tasks throughout the shift

Desirable (Not Required But a Plus)

• Previous experience as a Porter, Concierge, Security Officer or within a hotel environment
• First Aid qualification
• Additional language skills

What You'll Get In Return

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work and technology
• Access to Mental Health First Aiders, wellbeing support and the Employee Assistance Programme
• Plus many more employee benefits

About Us

With nearly a 190-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a start up. We have big plans for growth, and we need someone who shares our excitement for the future whilst upholding our core values of positivity, care, collaboration, growth and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London, and we believe that great hospitality starts with the right people.

So, if you're ready to join an organisation where you can develop your career, make a difference every day and be part of an exciting future, we'd love to hear from you!