Housekeeping Supervisor

The Imperial London Hotels Limited; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

ILH Training Academy access

Holiday Purchase Scheme

Uniform dry-cleaning (complimentary)

Personal dry-cleaning discount

Season Ticket Loan

Workplace Pension

Staff discounts across ILH outlets

Local Bloomsbury discounts

Early Pay access

Job summary

The Imperial London Hotels Limited in Bloomsbury, London, is seeking a Housekeeping Supervisor at The Imperial London Hotel to lead the team in delivering rooms and public areas to impeccable standards.

You will supervise daily cleaning, coordinate with Reception and Night Porters, manage stock and assist training of new starters, ensuring guest satisfaction and smooth operations across the hotel.

Qualifications

• Experienced Housekeeping Supervisor or Room Attendant (minimum 1 year).
• Strong organisation, time-management and communication skills.
• High attention to detail and commitment to service quality.

Responsibilities

• Supervise daily cleaning of rooms, bathrooms, corridors and public areas to brand standards.
• Coordinate room allocations and handovers with Reception and Night Porters.
• Maintain tidy storerooms, organised trolleys and correct stock levels.
• Ensure guest rooms are fully prepared and checked prior to arrival.
• Manage guest laundry, lost property and guest requests efficiently.
• Support new starters through training and induction.
• Log and report maintenance issues promptly.

Skills

Organisational skills

Time management

Communication

Attention to detail

Service quality

Job description

Role:

Housekeeping Supervisor at The Imperial London Hotel

Hours:

40 (5 Days out of 7 days weekly rota)

Location:

Bloomsbury, London

About Us

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we opened the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About The Role

We're looking for an organised, detail-driven Housekeeping Supervisor to uphold impeccable cleanliness and service standards across our hotel. You'll lead the team in delivering rooms and public areas that exceed guest expectations every time.

What You'll Be Doing

• Supervise daily cleaning of rooms, bathrooms, corridors and public areas to brand standards.
• Coordinate room allocations and handovers with Reception and Night Porters.
• Maintain tidy storerooms, organised trolleys and correct stock levels.
• Ensure guest rooms are fully prepared and checked prior to arrival.
• Manage guest laundry, lost property and guest requests efficiently.
• Support new starters through training and induction.
• Log and report maintenance issues promptly.

Who You Are

• Experienced Housekeeping Supervisor or Room Attendant (minimum 1 year).
• Strong organisation, time-management and communication skills.
• High attention to detail and commitment to service quality.

What's In It For You

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme

Ready to Make an Impact?

If you thrive in a hands-on engineering role and enjoy problem-solving, we'd love to hear from you!