Night Luggage Porter

Hyatt Corporation; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary nights

Family discounts on stays

Uniform provided

Free meals on duty

Health plan

Wellbeing resources

Dining discount

Career development

Job summary

Park Hyatt London River Thames is seeking a Night Concierge to welcome guests arriving late at night and ensure a seamless, luxurious experience. You will assist with luggage, escort guests to rooms, and explain hotel amenities while coordinating with the night front desk for smooth check-ins and check-outs.

Applicants should hold a valid driver's license and bring excellent customer service, attentiveness, and multitasking abilities to a premium hospitality team.

Qualifications

• Driver's license required.
• Experience in luxury front desk or concierge preferred.
• Excellent customer service and multitasking abilities.

Responsibilities

• Greet and assist guests arriving late at night to ensure they feel welcomed.
• Transport guests' luggage from arrival point to front desk and to rooms.
• Escort guests to rooms and explain room features and hotel amenities.
• Safely store and retrieve luggage with proper tagging and documentation.
• Coordinate with night desk staff to ensure smooth check-in/out.

Skills

Guest services

Luggage handling

Customer communication

Job description

• Greet and assist guests who arrive late at night, ensuring they feel welcomed and comfortable.
• Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during late-night check-outs or early departures.
• Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
• Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
• Communicate effectively with the night front desk staff and other night shift personnel to ensure a smooth check-in and check-out process for guests.

A driver's license is required for this role, and previous experience in a similar role within the luxury segment is preferred. Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London's landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• HSF Health Plan
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.