Night Luggage Porter

Park Hyatt; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

12 complimentary nights

Discounted stays

Uniform provided

Free meals on duty

Health Plan

Headspace access

Employee assistance

Dining discount

Career development

Job summary

Park Hyatt London River Thames is seeking a Night Luggage Porter to warmly welcome guests arriving late and manage luggage transfer from arrival to rooms, escort guests to their rooms and assist with late check-outs. You will store and retrieve luggage safely and coordinate with the night front desk to ensure a smooth check-in and check-out.

A valid driver's license is required; previous experience in luxury hospitality is preferred.

Qualifications

• A driver's license is required for this role.
• Experience in a luxury hospitality environment is preferred.
• Strong customer service orientation with professional demeanor.

Responsibilities

• Greet and assist guests arriving late at night.
• Transport luggage from arrival point to front desk and rooms; assist with late check-outs/early departures.
• Escort guests to rooms and explain room features and amenities.
• Safely store and retrieve luggage with proper tagging and documentation.
• Collaborate with night front desk staff to ensure smooth check-in/check-out.

Skills

Customer service

Attention to detail

Multitasking

Education

Driver's license

Job description

Organization- Park Hyatt London River Thames

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

Night Luggage Porter

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties And Responsibilities Related To The Night Luggage Porter

• Greet and assist guests who arrive late at night, ensuring they feel welcomed and comfortable.
• Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during late-night check-outs or early departures.
• Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
• Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
• Communicate effectively with the night front desk staff and other night shift personnel to ensure a smooth check-in and check-out process for guests.

About You

A driver's license is required for this role, and previous experience in a similar role within the luxury segment is preferred. Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Benefits Of The Night Luggage Porter Role Include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• HSF Health Plan
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.