Night Luggage Porter

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt

Uniform provided and laundered

Free meals on duty

Employee health plan

Discounted hotels for family/friends

Career development opportunities

Job summary

Hyatt Hotels Corporation in London is seeking a Night Luggage Porter to greet guests arriving late, assist with their luggage, and escort them to their rooms with attentive service. The role requires guiding guests through hotel amenities and ensuring a seamless late-night experience.

Ideal candidates will have a valid driving license and prior experience in a luxury hospitality setting, delivering high standards of service and care for guests around the clock.

Qualifications

• Driver's license required.
• Previous experience in a luxury hotel environment is preferred.
• Excellent customer service and multitasking abilities.

Responsibilities

• Greet and assist guests arriving late at night, making them feel welcome.
• Transport luggage from arrival point to front desk and then to rooms.
• Escort guests to rooms and explain room features and hotel amenities as needed.
• Safely store and retrieve luggage with proper tagging and documentation.
• Coordinate with night front desk staff to ensure smooth check-in/check-out.

Skills

Luggage handling

Customer service

Driving license

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.
The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Night Luggage Porter

Greet and assist guests who arrive late at night, ensuring they feel welcomed and comfortable.

Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during late-night check-outs or early departures.

Escort guests to their rooms, explaining the room features and hotel amenities as necessary.

Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.

Communicate effectively with the night front desk staff and other night shift personnel to ensure a smooth check-in and check-out process for guests.

About you

A driver's license is required for this role, and previous experience in a similar role within the luxury segment is preferred. Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Benefits of the Night Luggage Porter role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• HSF Health Plan
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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