Hotel night Receptionist

MCR National Homes Ltd; Greater London; On-site; GBP 18,000 - 19,000; Full time

Job summary

MCR National Homes Ltd is seeking a night Receptionist for a Kensington, London boutique hotel. The role covers 8:00 PM to 8:00 AM, with duties including check-ins/outs, guest assistance, and night-audit procedures.

The ideal candidate will have hospitality experience, strong customer service, and the ability to work independently overnight. Training can be provided for the right person; the position is full-time and on-site.

Qualifications

• Previous hotel/reception experience is desirable.
• Good customer service and communication skills.
• Ability to work independently during overnight hours.
• Reliable, responsible and well-presented.
• Good attention to detail.
• Experience in a hotel night reception or night audit role is an advantage, but training can be provided.

Responsibilities

• Welcoming and assisting guests during the night.
• Completing check-ins and check-outs.
• Handling guest enquiries and requests professionally.
• Answering telephone calls and emails.
• Managing reservations and updating the hotel system.
• Carrying out night audit and basic end-of-day procedures.
• Monitoring the hotel and ensuring the security of guests and the property.
• Dealing calmly and appropriately with any overnight issues or emergencies.
• Completing basic paperwork and handover for the morning team.

Skills

Night audit

Customer service

Overnight work

Independent work

Job description

Job Title: Hotel night Receptionist

Location: Kensington, London
Salary: £13.00 – £14.00 per hour, depending on experience
Hours: 8:00 PM – 8:00 AM
Job Type: Full-time

We are looking for a reliable and friendly Night Receptionist to join the team at our 38-room boutique hotel.

Key Responsibilities

• Welcoming and assisting guests during the night
• Completing check-ins and check-outs
• Handling guest enquiries and requests professionally
• Answering telephone calls and emails
• Managing reservations and updating the hotel system
• Carrying out night audit and basic end-of-day procedures
• Monitoring the hotel and ensuring the security of guests and the property
• Dealing calmly and appropriately with any overnight issues or emergencies
• Completing basic paperwork and handover for the morning team

Requirements

• Previous hotel/reception experience is desirable
• Good customer service and communication skills
• Ability to work independently during overnight hours
• Reliable, responsible and well-presented
• Good attention to detail

Experience in a hotel night reception or night audit role is an advantage, but training can be provided for the right candidate.

If you are friendly, dependable and enjoy working in a customer-focused environment, we would love to hear from you.