Night Host

Roomzzz Ltd; York and North Yorkshire; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible benefits

Free uniform

Fantastic company discounts

Bike to Work scheme

Progressive training plans

Job summary

Roomzzz York is seeking a friendly Host to welcome guests and guide them through their stay. You will be the first point of contact, ensuring a warm and professional service across the 24-hour reception.

Working on a rotation basis with 12-hour shifts (evenings and nights), you will help guests explore the local area and contribute to a smooth, memorable stay. Benefits include flexible benefits, free uniform, staff discounts, and bike-to-work options.

Qualifications

• Hospitality/front desk experience preferred.
• Must deliver friendly, professional service.
• Willingness to work a 12-hour rota.

Responsibilities

• Welcome guests with a warm, friendly approach.
• Act as point of contact for guests and provide local recommendations.
• Support the guest journey from arrival to departure.
• Operate within a 24-hour reception rota on 12-hour shifts.

Skills

Welcoming guests

Customer service

Communication

Team player

Job description

We look after every guest as if they are a good friend

We take every opportunity to surprise with remarkable service

We believe that delivering quality means doing it right when no one is looking

An exciting opportunity has arisen for a Host at our York site!

We are proud of our brand, a glowing group of aparthotels, all found in prime cities in great locations…Roomzzz York boasts 97 luxury apartments, located on the banks of the River Ouse, and directly next to Rowntree park. It’s perfect for when you want the city within easy reach, but you like the quiet that comes with being just away from the hustle and bustle. Roomzzz are stylish, spacious city centre apartments, offering more freedom than a conventional hotel to discerning leisure and business travellers.

The Aparthotel has an onsite Gym, Deli, Car Park and excellent staff facilities. Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: To give our guests more space, more freedom, more of the things they want and less of the things they don’t.

Simply put, staying at Roomzzz is like having your own stylish city centre apartment, but with someone else to tidy up and bring you fluffy towels.

Host:

We are proud of our friendly, professional team members and we are looking for someone with a great smile and a warm personality! You will enjoy welcoming our guests, being a point of contact if they need any help or recommendations on the local area. You will enhance the customer journey from start to finish. We do provide a 24 hour reception service to our guests so your rota will be on a rotation basis of 12 hour shifts around the clock.

In addition to working within our team, you will receive some great benefits;

• A range of flexible benefits to help you in and out of work.
• Free uniform.
• Fantastic Company discounts.
• Bike to Work scheme.
• Progressive training plans and communication structure.

Please note that this role is on a rota basis which will reflect the needs of the business. Standard shifts are 19:00-07:0� on a casual basis. There may be a need to cover day shifts also.