Night Haven Master

British Marinemember; Pennington; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Healthcare insurance

21 days leave including bank holidays

Cycle to Work scheme

Job summary

Lymington Yacht Haven is recruiting a Night Haven Master to oversee overnight marina operations at a busy 650 berth site. The role focuses on the smooth running of processes, guest satisfaction, and maintaining clear administrative procedures.

Working a 12-hour shift from 7pm to 7am on a week-on/week-off basis, you will manage visiting and resident yachts, fuel sales, site security and overnight reception. Benefits include a company pension, healthcare, 21 days leave, and Cycle to Work scheme.

Qualifications

• Knowledge of boats and marinas.
• Experience of customer care.
• Approachable, friendly and helpful demeanor.
• Positive, proactive attitude.
• Willingness to work outside in all weathers.
• Comfortable being a lone worker.
• A good educational standard.

Responsibilities

• Handling visiting and resident yachts, owners and crew.
• Fuel sales, site security and reception duties.
• Provide excellent customer care within marina operations.

Skills

Boat knowledge

Customer care

Independent work

Approachable demeanor

Educational standard

Education

General education standard

Job description

We are recruiting a Night Haven Master to join our team at Lymington Yacht Haven, a busy 650 berth marina. A highly customer-orientated role, the Night Haven Master is expected to deal with the basic running of the marina overnight by ensuring all processes are carried out smoothly and efficiently to enable the customer to have full enjoyment of all the marina facilities, whilst maintaining clear administrative procedures.

The position will require working a 12 hour shift pattern, seven nights in a row from 7pm until 7am on a week on / week off basis. It's no exaggeration to say that during the summer, the night can be as busy as the day!

About Us

Lymington Yacht Haven is home to over 650 boats afloat, a very popular bar and restaurant, a boatyard and a range of marine related businesses. We provide a 24/7 service to our customers, welcoming 1000s of visiting boats each year.

Key Responsibilities

This critical role focusses mainly on handling of visiting and resident yachts, their owners and crew, fuel sales, site security and reception duties. Excellent customer care skills are essential. This is an active role within an excellent team in an award winning marina.

We're looking for someone with the following skills and/or experiences:

• Knowledge of boats and marinas
• An approachable, friendly and helpful demeanor
• Experience of customer care
• A positive, proactive attitude
• A willingness to work outside in all weathers
• Comfortable being a lone worker
• A good educational standard

Your working hours will be 7pm to 7am, working a week-on-week-off rota system with our other Night Haven Master.

In return

• Competitive Salary. The salary reflects the importance and responsibility of this position, DOE.
• Company pension scheme
• Healthcare insurance
• 21 days leave including bank holidays
• Electric car scheme and discounted bikes through the Cycle to Work scheme