Assistant Night Manager

Ardencote; Lye Green; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Spa day benefit

Leisure facilities access

Employee assistance program

Discounts on stays

Discounts on food & drink

Pension scheme

Free parking

Refer-a-Friend

Induction and training

Perkbox benefits

Online doctor support

Inclusive culture

Job summary

Ardencote Manor - Hiddenwell | Luxury Wellness Retreat in the United Kingdom is seeking an Assistant Nights Manager to lead our Night Reception and Porter teams, ensuring guests receive a warm, professional and seamless overnight experience.

This role offers 40 hours per week on a 4 days on, 4 days off schedule (9.00pm - 7.00am) with a salary of £28,000 per annum. You will coach, manage shift handovers and contribute to high standards across the department.

Qualifications

• Must be a natural people leader with calm, organised decision-making.
• Experience in Front Office, Reception, Nights or Duty Management is ideal.
• Excellent hospitality and guest service focus.
• Able to train and coach teams and manage shifts.
• Commercial awareness with an eye for sales opportunities.

Responsibilities

• Leading, supporting and motivating our Night Receptionists and Night Porters
• Creating a welcoming, professional experience for our guests
• Overseeing arrivals, guest requests and special requirements
• Handling guest queries and complaints confidently and positively
• Ensuring accurate shift handovers and overnight reporting
• Monitoring room availability and maximise room sales and revenue
• Checking guest accounts, postings and other financial transactions
• Coaching the team to identify opportunities for in-house sales
• Working closely with Reservations, Accounts and other hotel departments
• Taking on Duty Management responsibilities when required
• Completing overnight fire safety walks and ensure security procedures are followed
• Maintaining high standards of Health & Safety across the department

Skills

People leadership

Guest service

Communication

Organisational skills

Night operations

PMS systems

Tools

PMS systems

Job description

Assistant Nights Manager
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Salary: £28,000 per annum
Estimated Start Date: 23 November 2026
Reports to: Nights Manager

We're looking for an Assistant Night Manager to support our Nights operation, helping to lead our Night Reception and Porter teams while ensuring our guests receive a warm, professional and seamless experience throughout the night.

This is a great opportunity for someone with hotel or hospitality experience who enjoys taking responsibility, supporting a team and delivering outstanding guest service.

You’ll support performance reviews and appraisals, encourage great communication and help introduce new procedures and improvements that make the guest and team experience even better.

Role Specification

As Assistant Night Manager, you’ll help keep the hotel running smoothly overnight

People are a big part of this role. You’ll help our Nights team perform at their best by providing hands-on leadership, coaching and training

• Leading, supporting and motivating our Night Receptionists and Night Porters
• Creating a welcoming, professional experience for our guests
• Overseeing arrivals, guest requests and special requirements
• Handling guest queries and complaints confidently and positively
• Ensuring accurate shift handovers and overnight reporting
• Monitoring room availability and help maximise room sales and revenue
• Checking guest accounts, payments, postings and other financial transactions
• Coaching the team to identify opportunities for in-house sales
• Working closely with Reservations, Accounts and other hotel departments
• Taking on Duty Management responsibilities when required
• Completing overnight fire safety walks and ensure security procedures are followed
• Maintaining high standards of Health & Safety across the department

About you

You’ll be a natural people leader who is calm, organised and confident making decisions independently. You’ll care about the details while never losing sight of what matters most, our guests and your team

• Must be passionate about delivering excellent hospitality
• Must be confident leading and developing a team
• Must be calm and professional when handling guest concerns
• Must be organised, accurate and comfortable taking responsibility
• Must be commercially aware, with an eye for sales opportunities
• Must be confident working with hotel Front Office/PMS systems
• Must be an excellent communicator and natural problem-solver
• Must be committed to high standards of safety, security and presentation
• Must be comfortable working independently during night shifts

Previous Front Office, Reception, Nights or Duty Management experience within a hotel environment would be ideal

This is more than keeping Reception running overnight. You’ll have the opportunity to lead a team, influence the guest experience and play an important part in the smooth running of the hotel

Additional Information

• Full-time - 40 hours per week
• 4 days on, 4 days off - 9.00pm - 7.00am
• This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
• Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Why Join Us

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities