Night Guest Services Supervisor

LQ Resorts; Tye; On-site; GBP 17,908 - 19,286; Full time

Benefits offered by this job

Discounts across the resort

Free onsite parking

Progression and career development

Pension scheme

Free staff meals

Free gym membership

Access to wellness programmes

Share of resort’s service charges

Extra days holiday after 2 years

Job summary

LQ Resorts in the United Kingdom is seeking a Night Supervisor to lead a small night team, delivering guest safety and the best possible experience. You will manage reception duties, handle late check-ins, and support guests with a personal service aligned to SOPs.

This role requires night-shift availability, cash handling experience, and a confident, calm approach. You will contribute to team development, uphold health and fire safety standards, and promote the resort’s facilities to guests

Qualifications

• English GCSE grade 4/C or above.
• Maths GCSE grade 4/C or above.
• Good understanding of Health and Safety and Fire Safety.
• Experience of managing a team.
• Experience of working nights.
• Experience of working in a Customer Service environment.
• Cash handling experience.

Responsibilities

• Provide reception and porterage service to guests arriving at night, offering a personal service as per the standard operating procedures.
• Responsible for night time emergency and evacuation procedures.
• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Follow all procedures for left luggage.
• Ensure all guest accounts are charged accurately with supporting documentation.
• Assist in maintenance and housekeeping activities as required.
• Be fully aware of the hotel cash handling and credit procedures and report any discrepancies to the Manager immediately.
• Produce reports as required in line with current guidelines.
• Maximize the service opportunities for guests to ensure return visits.
• Confidently sell the hotel facilities to the guests during their stay.
• Have knowledge of local area and attractions.
• Act as a role model in terms of values, professional ethics and conduct.
• Assist management in developing a cohesive and trained team who can provide superior guest service and maximize revenue.
• Communicate with the team to ensure all members are aware of current developments within the company.
• Display a pro‑active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
• Take a pro‑active approach to ensuring the continued long‑term success of LQ Hotels.
• Pro‑actively pursue all practices in‑line with company environmental and energy‑saving initiatives.
• Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Have the desire and ability to improve your knowledge and abilities through ongoing training and development.

Job description

LQ Resorts in the United Kingdom is seeking a Night Supervisor to lead a small night team, delivering guest safety and the best possible experience. You will manage reception duties, handle late check-ins, and support guests with a personal service aligned to SOPs.

This role requires night-shift availability, cash handling experience, and a confident, calm approach. You will contribute to team development, uphold health and fire safety standards, and promote the resort’s facilities to guests