Night Guest Experience Specialist

Holiday Inn Leeds Garforth; Leeds; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to deliver safe, welcoming and memorable experiences during out-of-hours periods. Reporting to the Nights Guest Service Manager, you’ll help the hotel run smoothly overnight and maintain brand standards.

The role involves greeting late arrivals, drinks service, 24-hour menu food preparation, check-outs for early arrivals, and assisting with the night audit while ensuring fire and safety requirements are met.

Qualifications

• Ideally, you will have previous experience in a fast-paced, customer-facing role.
• You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

Responsibilities

• Building strong relationships with guests, adapting your approach to meet individual needs.
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation.
• Providing drinks service on our residents’ bar.
• Preparing and delivering food from our 24 hour menu for guests arriving through the night.
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression.
• Completing any cleaning and set up required to ensure the hotel is ready for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.

Job description

Kew Green Hotels is seeking a Nights Guest Service Assistant to deliver safe, welcoming and memorable experiences during out-of-hours periods. Reporting to the Nights Guest Service Manager, you’ll help the hotel run smoothly overnight and maintain brand standards.

The role involves greeting late arrivals, drinks service, 24-hour menu food preparation, check-outs for early arrivals, and assisting with the night audit while ensuring fire and safety requirements are met.