Night Guest Services & Room Service Concierge

47 Park Street, Grand Residences by Marriott; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marriott Vacations Worldwide seeks a front desk professional to manage night audits, guest check-ins/outs, and guest requests at a high-service property in London. You will balance receipts, run daily reports, and assist with transportation, luggage, and local information.

Responsibilities include safety duties, handling wake-up calls, and maintaining professional communication with guests and colleagues in a fast-paced environment.

Qualifications

• Proven guest service experience preferred.
• Experience handling cash and balancing at shift end.
• Ability to operate a multi-line phone system and front desk software.

Responsibilities

• Process guest check-ins and check-outs, verify reservations and payment methods.
• Run night audit and balance receipts, prepare reports.
• Provide wake-up calls, guest requests, and information about local attractions.
• Perform security rounds and follow safety procedures, including emergencies.

Skills

Guest services

Cash handling

Telephone etiquette

Security awareness

Problem solving

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

OPERA system

Job description

Marriott Vacations Worldwide seeks a front desk professional to manage night audits, guest check-ins/outs, and guest requests at a high-service property in London. You will balance receipts, run daily reports, and assist with transportation, luggage, and local information.

Responsibilities include safety duties, handling wake-up calls, and maintaining professional communication with guests and colleagues in a fast-paced environment.