Night Guest Services Manager - Dynamic Front Desk Lead

Staycity Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Birthday day off

Job summary

Wilde is seeking a Guest Services Manager - Night to lead our Guest Services Hosts and team across the lobby, reception and bar spaces. You’ll thrive in a fast-paced environment, delivering warm hospitality and consistent service for every guest.

Ideal candidates bring 2+ years in similar roles, knowledge of Front Office operations, and some F&B/barista experience. Training is provided and you’ll be a positive brand ambassador for Wilde’s vibrant lifestyle hotels.

Qualifications

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
• Knowledge of Front Office operations.
• Some previous F&B/Barista experience is preferred but training can be provided.

Responsibilities

• Welcome guests in the lobby and assist across the bar and host stand, maintaining a fun, fast-paced environment.
• Be the Ultimate Brand Ambassador: represent Wilde with enthusiasm and pride.
• Ensure excellent service through teamwork across departments and effective guest communication.
• Maintain high standards, health & safety, and handle guest inquiries and complaints promptly.
• Lead shifts to ensure smooth opening, running, and closing of operations.

Skills

Front Office operations

Guest services

Customer service

Team collaboration

Barista experience

Job description

Wilde is seeking a Guest Services Manager - Night to lead our Guest Services Hosts and team across the lobby, reception and bar spaces. You’ll thrive in a fast-paced environment, delivering warm hospitality and consistent service for every guest.

Ideal candidates bring 2+ years in similar roles, knowledge of Front Office operations, and some F&B/barista experience. Training is provided and you’ll be a positive brand ambassador for Wilde’s vibrant lifestyle hotels.