Guest Experience Brand Ambassador

Wilde W A Co; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Job summary

Wilde is seeking a Guest Services Host to join our vibrant team across our lobby, public areas and bar spaces in the heart of our European aparthotel operations. You will thrive in a fast-paced environment, delivering exceptional guest service and embodying the Wilde brand with warmth and energy.

Full training will be provided; prior hospitality experience is helpful. Flexible patterns including full and part-time roles are available, with opportunities to engage in community initiatives and

Qualifications

• Prior experience in a similar role is helpful but full training will be provided!

Responsibilities

• Greet guests warmly and maintain a welcoming atmosphere across public areas.
• Support the lobby, reception and bar/restaurant spaces with proactive service.
• Represent the Wilde brand with enthusiasm, energy and a friendly professional demeanor.
• Assist guests to ensure memorable experiences and personalised service.
• Collaborate with the team to keep operations smooth across shifts.
• Contribute to a positive, inclusive team culture and local community initiatives.

Job description

Wilde is seeking a Guest Services Host to join our vibrant team across our lobby, public areas and bar spaces in the heart of our European aparthotel operations. You will thrive in a fast-paced environment, delivering exceptional guest service and embodying the Wilde brand with warmth and energy.

Full training will be provided; prior hospitality experience is helpful. Flexible patterns including full and part-time roles are available, with opportunities to engage in community initiatives and