Night Guest Services Lead

Hilton; Greater London; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

F&B discounts

Free meals on duty

Holiday allowance

ESPP

Pension

Retail discounts

Mental health resources

Crisis support

Career development

Job summary

Hilton London Metropole is seeking a Night Reception Manager to lead guest services and ensure memorable stays for every guest. You will oversee night operations, welcome guests, and coordinate front desk activities with warmth and professionalism.

You’ll drive service excellence, manage a busy night shift, and mentor the team to deliver smooth, safe, and personalised experiences. Hilton offers a competitive salary and extensive travel and staff benefits as part of its award-winning culture.

Qualifications

• A passion for delivering memorable guest experiences; commitment to hospitality excellence and guest satisfaction.

Responsibilities

• Oversee night guest services operations (front desk, bell, valet, accessibility) to ensure a seamless guest experience.
• Monitor guest satisfaction, address service issues, and guide the team to improvements.
• Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness.
• Supervise and develop team members, provide coaching, and foster a positive work environment.
• Work 5 days per week, including weekends and bank holidays, to meet business needs.

Job description

Hilton London Metropole is seeking a Night Reception Manager to lead guest services and ensure memorable stays for every guest. You will oversee night operations, welcome guests, and coordinate front desk activities with warmth and professionalism.

You’ll drive service excellence, manage a busy night shift, and mentor the team to deliver smooth, safe, and personalised experiences. Hilton offers a competitive salary and extensive travel and staff benefits as part of its award-winning culture.