Night Manager

Heeton Concept Hotels; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee rewards

Annual leave

Staff discounts

Referral scheme

Health plan

Travel programme

Job summary

Hilton’s Doubletree by Hilton London Kensington is seeking a Night Manager to oversee the front office during the night shift, ensuring guest satisfaction from check-in to check-out in London.

You will lead the night team, handle VIP guests, perform night audit duties, and manage cash handling and currency procedures in line with hotel policy.

The role offers exposure to a prestigious 4-star property with opportunities for career progression and a comprehensive benefits package.

Qualifications

• Has prior managerial or supervisory experience in hotel front office.
• Strong IT skills and familiarity with hotel systems.
• Excellent leadership, interpersonal and communication abilities.
• Committed to delivering high levels of customer service.
• Ability to work under pressure and remain resilient.

Responsibilities

• Oversee the Front Office Nights operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Complete Night Audit duties and ensure accurate cash handling.
• Maximise room occupancy at best rates and promote hotel services.
• Act as a representative of the Hotel Manager in their absence and manage emergencies.
• Ensure the night service operation is carried out effectively and training supported.

Skills

Managerial experience

IT proficiency

Leadership

Communication skills

Customer service

Resilience

Professional grooming

Teamwork

Flexibility

OnQ knowledge

Tools

OnQ Front Office

Job description

Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Night Manager to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-star property located in bustling Kensington.

What will I be doing?

As the Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the Front Office Nights operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Ensure the room service operation is carried out effectively.
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act by all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act following policies and procedures when working with front-of-house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Managerial / Supervisory experience within a Hotel Front, ideally in Hilton
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience with Front Office Management Systems-OnQ

Why work for us:

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels & Hilton Go Team travel Programme
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Healthcash Plan and many more
• Heeton is an expanding company which offers excellent career opportunities

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.