Guest Relations Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts in Europe

F&B discounts

Wellness days and 30 days holiday

Two free meals per day

Wagestream access

Recommend a friend up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties

Job summary

Park Plaza County Hall invites a seasoned Guest Relations Manager to lead a guest relations team and nurture relationships with VIPs and regular guests while resolving issues. You will work with Front of House teams, communicate effectively, and model excellence.

Proficiency in Microsoft Office and Opera is required; we value Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Park Plaza County Hall offers competitive salary with great benefits and opportunities for professional growth

Qualifications

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with Front of House teams to ensure guest and colleague satisfaction, financial goals and responsible business targets.
• Lead by example, and motivate, train and inspire the Guest Relations team members.
• Proficient with Microsoft Office and excellent knowledge of Opera.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel.

Responsibilities

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets.
• Lead by example, and motivate, train and inspire the Guest Relations team members.
• Proficient with Microsoft Office and excellent knowledge of Opera.

Skills

Communication

Guest satisfaction

Leadership

Training

Teamwork

Tools

Microsoft Office

Opera

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 399 guestrooms Park Plaza County Hall Hotel, you will do more than just welcome our guests. The key role for you as our

Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a

Guest Relations Manager you will receive:

Salary: Competitive with great benefits

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for a

Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a

Guest Relations Manager or Duty Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.