Night Guest Service Agent - Flexible Hours & Perks

RBH Hospitality Management Ltd; Greater London; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Refer a Friend scheme (earn £250)

Flexible working

Free meals on duty

Job summary

RBH Hospitality Management is hiring a night team member for Holiday Inn Express London - Park Royal. You will work the night shift, ensuring a smooth operation while guests rest, and provide friendly service late into the night.

Join a supportive team that values diversity and wellbeing. The role involves night audits, handling late-ins and requests, and passing a strong handover to the morning crew, with opportunities to grow within a Top 30 employer in hospitality.

Qualifications

• A natural night owl who’s comfortable with late hours.
• Friendly and welcoming, ready to offer service with a smile.
• Good with numbers and detail-oriented for audits and reports.
• Reliable and calm under pressure, able to manage guest needs.

Responsibilities

• Welcome late-arriving guests, assist with check-ins and check-outs.
• Handle night audits and end-of-day reports.
• Be the go-to for guest requests during the night.
• Keep lobby and public areas tidy for the morning.
• Coordinate handover with the early morning team.

Skills

Night shift experience

Guest service

Audits & reports

Attention to detail

Calm under pressure

Team player

Job description

RBH Hospitality Management is hiring a night team member for Holiday Inn Express London - Park Royal. You will work the night shift, ensuring a smooth operation while guests rest, and provide friendly service late into the night.

Join a supportive team that values diversity and wellbeing. The role involves night audits, handling late-ins and requests, and passing a strong handover to the morning crew, with opportunities to grow within a Top 30 employer in hospitality.