Night Guest Services Specialist

Holiday Inn Express Limehouse; England; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

An additional day’s leave for your生日

Enhanced Maternity, adoption & shared

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for a

Flexible working arrangements

Wagestream - choose how and when you g

Life Insurance

Employee Assistance Programme

Social and wellness events and activit

Free meals on duty saving you over £1

Job summary

RBH Hospitality Management's Night Team Member at our Limehouse hotel keeps the hotel running through the night, welcoming late arrivals and ensuring comfort until morning.

You’ll handle late check-ins/outs, audits, and guest requests while maintaining safety and a calm, friendly presence. This on-site role offers flexible night shifts and access to hospitality benefits for colleagues.

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Job description

RBH Hospitality Management's Night Team Member at our Limehouse hotel keeps the hotel running through the night, welcoming late arrivals and ensuring comfort until morning.

You’ll handle late check-ins/outs, audits, and guest requests while maintaining safety and a calm, friendly presence. This on-site role offers flexible night shifts and access to hospitality benefits for colleagues.