Night Guest Services Specialist

The Milner; Upper Poppleton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &_

Birthday leave

Enhanced maternity, adoption & shared

Course Sponsorship

30% F&B discount

Refer a Friend £250

Flexible working arrangements

Wagestream - pay as you want

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management's The Milner York is seeking a dedicated Night Team Member to support our hotel during the night shift. You'll welcome guests, handle late check-ins, assist with requests, and help ensure a smooth overnight operation.

You should be a natural night owl, reliable and calm under pressure, with strong numbers and detail orientation for audits, and be a team player who can also work independently. Join us for flexible hours, great staff benefits and free meals on duty.

Qualifications

• Experience working night shifts in hospitality or similar setting.
• Strong customer service skills with a welcoming approach.
• Good numeracy and attention to detail for audits and reports.

Responsibilities

• Welcome late-arriving guests and assist with check-ins/check-outs.
• Handle night audits and daily reports, keep records organized.
• Coordinate with early morning staff for seamless shift handover.
• Respond to guest requests during the night, providing assistance as needed.

Skills

Night shift experience

Customer service

Attention to detail

Calm under pressure

Team player

Job description

RBH Hospitality Management's The Milner York is seeking a dedicated Night Team Member to support our hotel during the night shift. You'll welcome guests, handle late check-ins, assist with requests, and help ensure a smooth overnight operation.

You should be a natural night owl, reliable and calm under pressure, with strong numbers and detail orientation for audits, and be a team player who can also work independently. Join us for flexible hours, great staff benefits and free meals on duty.