Night Guest Experience Host

Mitie Cleaning & Hygiene Services; Greenhithe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services at Bluewater is looking for a Host to join our team. You will be the visible face of the venue, delivering high standards of cleanliness, safety and guest service to ensure a memorable visit.

The role requires empathy, strong communication, and the ability to work well in a team and independently. You will help maintain internal areas to the standards expected and respond professionally to guest inquiries.

Qualifications

• Relevant job experience, preferably in an Internal retail environment.
• Have had health and safety training and understand the principles.
• Experience: following processes and being able to work with own initiative for periods of time.

Responsibilities

• To ensure that Bluewater is safe, secure, clean and tidy at all times.
• To be the professional representative of at Bluewater at all times.
• To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater.
• To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction.
• To assist in assessing the success of the development and to help improve our strategy for future schemes.
• To comply with Health & Safety at work regulations, fire regulations, and safe working practices.
• To comply with our Quality and Environmental Policy and Procedures.
• To provide a proactive service that delivers a positive Guest experience.
• To add the ‘wow' factor by delivering a service that goes the extra mile.
• To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable).
• To provide a professional and timely Guest service.
• To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed.

Skills

Empathy to Guests

Excellent communicator

Good team worker

Strong customer service ethic

Flexible in working approach

Sound interpersonal skills

Good command of English

Job description

Mitie Cleaning & Hygiene Services at Bluewater is looking for a Host to join our team. You will be the visible face of the venue, delivering high standards of cleanliness, safety and guest service to ensure a memorable visit.

The role requires empathy, strong communication, and the ability to work well in a team and independently. You will help maintain internal areas to the standards expected and respond professionally to guest inquiries.