Internal Night Host

Mitie Cleaning & Hygiene Services; Greenhithe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services at Bluewater is looking for a Host to join our team. You will be the visible face of the venue, delivering high standards of cleanliness, safety and guest service to ensure a memorable visit.

The role requires empathy, strong communication, and the ability to work well in a team and independently. You will help maintain internal areas to the standards expected and respond professionally to guest inquiries.

Qualifications

• Relevant job experience, preferably in an Internal retail environment.
• Have had health and safety training and understand the principles.
• Experience: following processes and being able to work with own initiative for periods of time.

Responsibilities

• To ensure that Bluewater is safe, secure, clean and tidy at all times.
• To be the professional representative of at Bluewater at all times.
• To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater.
• To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction.
• To assist in assessing the success of the development and to help improve our strategy for future schemes.
• To comply with Health & Safety at work regulations, fire regulations, and safe working practices.
• To comply with our Quality and Environmental Policy and Procedures.
• To provide a proactive service that delivers a positive Guest experience.
• To add the ‘wow' factor by delivering a service that goes the extra mile.
• To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable).
• To provide a professional and timely Guest service.
• To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed.

Skills

Empathy to Guests

Excellent communicator

Good team worker

Strong customer service ethic

Flexible in working approach

Sound interpersonal skills

Good command of English

Job description

Better places, thriving communities.

Job Overview

The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the Internal areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.

Main Duties

• To ensure that Bluewater is safe, secure, clean and tidy at all times
• To be the professional representative of at Bluewater at all times
• To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
• To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
• To assist in assessing the success of the development and to help improve our strategy for future schemes
• To comply with Health & Safety at work regulations, fire regulations, and safe working practices
• To comply with our Quality and Environmental Policy and Procedures
• To provide a proactive service that delivers a positive Guest experience
• To add the ‘wow' factor by delivering a service that goes the extra mile
• To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
• To provide a professional and timely Guest service
• To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed

What we are looking for

Knowledge, Experience & Personal Skills

Essential

Desirable

Knowledge

• Relevant Job experience, preferably in an Internal retail environment
• Have had health and safety training and understand the principles

Experience

• following processes and being able to work with own initiative for periods of time

Personal Skills

• Empathy to Guests
• Excellent communicator
• Good team worker
• Strong customer service ethic
• To be flexible in working approach
• Must have sound interpersonal skills and pay attention to detail
• Good command of English Language

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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