Food & Beverage Team Member

Heeton Hospitality UK; Greater London; Presencial; GBP 15.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Service-based annual leave

Discounted rates for staff

Life Assurance

Employee Assistance schemes

Descripción de la vacante

Hilton in Kensington is seeking a Food & Beverage Team Member to support the restaurant and bar operations at this prestigious 4-star property. You will welcome guests, describe menu items, liaise with the kitchen and deliver accurate billing while maintaining Hilton standards and safety.

Join a dynamic team in a busy London hotel, with opportunities to multi-skill across outlets, receive market-competitive pay, and enjoy employee benefits and staff rates across Heeton/Hilton properties.

Formación

• Good presentation and appearance.
• Customer care skills.
• Team player with ability to work in a team.
• Willing to multi-skill and support other areas of the hotel.

Responsabilidades

• Welcome guests and recommend food and drinks.
• Communicate with the kitchen and guests to ensure smooth service.
• Maintain high standards of food, service and hygiene.
• Ensure accurate billing and uphold Hilton standards.

Conocimientos

Presentation

Customer care

Teamwork

Multi-skill

Descripción del empleo

Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Food & Beverage Team Member to join our team at the ‘Doubletree by Hilton in Kensington’. This is a prestigious 4-star property located in bustling Kensington.

As a Food & Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.

You will welcome our guests, recommend food and drink and help keep service on track and up to standard

You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience

Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service

Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.

Ensure all products are served according to Hilton standards;

Ensure the restaurant areas are maintained in a clean and orderly manner at all times;

Ensure accurate billing

Demonstrate a working knowledge of the all-day menu items and daily specials

Ensure a high standard of personal hygiene and personal presentation at all times.

Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.

What we need from you

Good presentation and appearance

Customer care skills

Working in a team

Willing to multi-skill and support other areas of the hotel

Why you should apply

We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

Service-based annual leave (increasing up to a maximum of 5 extra days)

Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO

Life Assurance, Income Protection and Employee Assistance schemes

Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Eyecare, Career Break, Buy Annual Leave and Wedding Leave

Heeton is an expanding company which offers excellent career, training, and development opportunities

Exclusive access to the employee recognition & reward scheme - Heeton Rewards

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.