Night Front Office Leader - Flexible Hours & Perks

RBH; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A hospitality management company is seeking a Night Manager in Liverpool to lead the front office team, ensuring exceptional guest service during night shifts. The ideal candidate will have 1-2 years of front desk experience in hospitality, strong leadership abilities, and excellent communication skills. Responsibilities include managing operations, handling guest inquiries, and ensuring compliance with safety standards. This role involves working flexible hours during night shifts, requiring a passion for hospitality and guest satisfaction.

Benefits

Discounted hotel room rates

Additional leave for birthday

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Qualifications

• 1-2 years of front desk experience in hospitality, ideally in hotel management.
• Prior experience working nights, particularly between 9 PM and 7 AM.
• Exceptional interpersonal skills and passion for guest service.

Responsibilities

• Lead front office team during night shifts ensuring guest satisfaction.
• Manage front desk operations including check-in/out processes.
• Handle guest complaints and maintain high service standards.

Skills

Guest service

Team leadership

Budget management

Conflict resolution

Time management

Tools

Property Management System (PMS)

Microsoft Office Suite

Job description

A hospitality management company is seeking a Night Manager in Liverpool to lead the front office team, ensuring exceptional guest service during night shifts. The ideal candidate will have 1-2 years of front desk experience in hospitality, strong leadership abilities, and excellent communication skills. Responsibilities include managing operations, handling guest inquiries, and ensuring compliance with safety standards. This role involves working flexible hours during night shifts, requiring a passion for hospitality and guest satisfaction.