Night Front Desk Supervisor – Luxury Hotel

Harbour Hotel Guildford; Guildford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Competitive salary

Internal promotions

Hotel stay discounts

F&B discounts

Benefits platform

Employee Assistance Program

Boutique uniform

Meals on duty

Job summary

Harbour Hotels Guildford is seeking a Night Reception Supervisor to ensure exceptional guest service and act as the first point of contact for guests at our Guildford property. You should have at least 2 years of hotel reception experience and be confident in English communication.

Training on OPERA is provided; a friendly, proactive approach and a commitment to guest satisfaction are essential. This role offers progression opportunities within Harbour Hotels Group and a competitive salary.

Qualifications

• Minimum 2 years in hotel reception or similar guest-facing role.
• OPERA experience preferred but full training will be provided.
• Excellent standard of English (written and spoken).

Responsibilities

• Act as the Night Reception Supervisor and first point of contact for guests.
• Ensure guests receive outstanding service and resolve issues proactively.
• Assist with front desk operations and guest needs as they arise.

Skills

Customer service

English language

Tools

OPERA PMS

Job description

Harbour Hotels Guildford is seeking a Night Reception Supervisor to ensure exceptional guest service and act as the first point of contact for guests at our Guildford property. You should have at least 2 years of hotel reception experience and be confident in English communication.

Training on OPERA is provided; a friendly, proactive approach and a commitment to guest satisfaction are essential. This role offers progression opportunities within Harbour Hotels Group and a competitive salary.