Night Front Desk Specialist - Warm Guest Service & Security

The Venues Collection; Nottingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Healthcare

23 days + BH

Life Assurance

Meals on duty

Pension scheme

Performance bonuses

Job summary

The Venues Collection is hiring a Nights Receptionist for Eastwood Hall in Nottingham. This full-time role operates on a 0-hour, shift-based pattern with weekend and public holiday work. You will welcome guests, manage check-ins/outs, handle billing, and support night operations while delivering excellent customer service.

Join a team that values hospitality, individual contributions, and a pathway for development. The role includes benefits and a friendly work environment at a premier venue.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities and prioritisation.
• Comfortable using PCs, MS Office and office equipment.

Responsibilities

• Create a warm, welcoming atmosphere for staff and visitors.
• Handle check-ins/check-outs, room assignments and changes.
• Verify billing and process payments accurately.
• Balance daily shift and complete night audit procedures.
• Carry out regular security and safety checks.
• Represent The Venues Collection with a positive brand image.

Skills

Communication skills

Time management

Team player

Reliability

Tools

Opera Cloud

PDQ Machines

Telephone switchboard

Job description

The Venues Collection is hiring a Nights Receptionist for Eastwood Hall in Nottingham. This full-time role operates on a 0-hour, shift-based pattern with weekend and public holiday work. You will welcome guests, manage check-ins/outs, handle billing, and support night operations while delivering excellent customer service.

Join a team that values hospitality, individual contributions, and a pathway for development. The role includes benefits and a friendly work environment at a premier venue.