Night Front Desk Operations Lead

Park Plaza; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Wellness days

Meal allowance

Wagestream access

Refer a friend bonus

Gym discounts

Ride to Work

Discount hub

Free dry cleaning

Staff parties

Pension plan

Job summary

Park Plaza Victoria London Hotel seeks an Assistant Night Manager to lead the Night and Front Office teams, ensuring service that exceeds guest expectations. You will make crucial decisions, oversee safety and licensing compliance, and role-model a proactive, can-do approach.

This 12-hour shift role (4 days on, 4 days off) offers a competitive salary of £32,967 per year plus excellent benefits, discounts on hotel stays across Europe, dining discounts, wellness days, and generous pensions and

Qualifications

• Leads Night and Front Office teams with decision-making responsibility.
• Ensures guest needs are met beyond expectations while maintaining safety and licensing standards.
• Motivates and trains the Front of House team to deliver outstanding service.

Responsibilities

• Oversee Night and Front Office operations, making crucial decisions.
• Lead, motivate and train the Night team by example.
• Ensure compliance with health, safety, licensing and fire regulations.

Skills

Leadership

Guest service

Staff training

Health & Safety

Tools

Opera PMS

MS Office

Job description

Park Plaza Victoria London Hotel seeks an Assistant Night Manager to lead the Night and Front Office teams, ensuring service that exceeds guest expectations. You will make crucial decisions, oversee safety and licensing compliance, and role-model a proactive, can-do approach.

This 12-hour shift role (4 days on, 4 days off) offers a competitive salary of £32,967 per year plus excellent benefits, discounts on hotel stays across Europe, dining discounts, wellness days, and generous pensions and