Night Duty Manager - Lead Front Office & Guest Experience

Sircle Collection BV; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus days off

Gym access

EAP (Employee Assistance Programme)

Sick pay enhancements

Retail discounts

Hotel stays across Europe

Volunteer day

Career progression

Job summary

Sir Devonshire Square Hotel in City of London is seeking a Night Duty Manager to ensure smooth Front Office operations during overnight hours. You will lead the night shift, manage arrivals and departures, and oversee the night audit with a calm, guest-focused approach.

This role offers opportunities to train and mentor Night Front Office Agents, maintain high service standards, and create a welcoming atmosphere for guests, with bonus days, gym access and other wellbeing perks.

Qualifications

• Previous experience in a hotel supervisory or management role.
• Confidence in handling guest feedback with calm, clarity and care.
• Ability to lead by example and communicate clearly.
• Comfortable working different shifts, including evenings and weekends.
• A collaborative spirit and a real passion for hospitality.

Responsibilities

• Ensure the smooth operation of the Front Office during overnight hours.
• Manage all aspects of the night shift, including guest arrivals and departures.
• Oversee and complete the night audit process.
• Handle guest enquiries, requests, and any issues that may arise.
• Provide leadership, training, and support to Night Front Office Agents and the Supervisor.
• Maintain high standards of service throughout the night.
• Create a welcoming and positive atmosphere for all guests.

Skills

Hotel supervision

Leadership

Communication

Shift work

Hospitality

Job description

Sir Devonshire Square Hotel in City of London is seeking a Night Duty Manager to ensure smooth Front Office operations during overnight hours. You will lead the night shift, manage arrivals and departures, and oversee the night audit with a calm, guest-focused approach.

This role offers opportunities to train and mentor Night Front Office Agents, maintain high service standards, and create a welcoming atmosphere for guests, with bonus days, gym access and other wellbeing perks.