Night Front Desk Manager | Guest Experience & Safety

Land Surveyors United; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Liverpool is seeking a Night Manager to oversee hotel security and enhance guest experiences. Responsibilities include monitoring guest satisfaction, resolving complaints, and ensuring safety through regular patrols. Ideal candidates should possess strong communication skills and dedication to customer service. This is a key role in maintaining a positive environment for guests.

Responsibilities

• Ensure the security of the hotel and guests through regular documented patrols throughout the night.
• Deliver memorable guest experiences which support in driving Intent to recommend scores.
• Monitor and analyze guest satisfaction survey results to ensure these continually improve.
• Report any maintenance issues or safety concerns.
• Ensure all guest complaints are resolved in a timely manner and logged correctly.
• Anticipate guest needs to deliver an above and beyond experience.

Job description

A hospitality company in Liverpool is seeking a Night Manager to oversee hotel security and enhance guest experiences. Responsibilities include monitoring guest satisfaction, resolving complaints, and ensuring safety through regular patrols. Ideal candidates should possess strong communication skills and dedication to customer service. This is a key role in maintaining a positive environment for guests.