Front Office Night Manager

Land Surveyors United; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Liverpool is seeking a Night Manager to oversee hotel security and enhance guest experiences. Responsibilities include monitoring guest satisfaction, resolving complaints, and ensuring safety through regular patrols. Ideal candidates should possess strong communication skills and dedication to customer service. This is a key role in maintaining a positive environment for guests.

Responsibilities

• Ensure the security of the hotel and guests through regular documented patrols throughout the night.
• Deliver memorable guest experiences which support in driving Intent to recommend scores.
• Monitor and analyze guest satisfaction survey results to ensure these continually improve.
• Report any maintenance issues or safety concerns.
• Ensure all guest complaints are resolved in a timely manner and logged correctly.
• Anticipate guest needs to deliver an above and beyond experience.

Job description

Overview

Marriott - Liverpool. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings.

Role

Night Manager: As Night Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted...

Responsibilities

• Arise Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Deliver memorable guest experiences which support in driving Intent to recommend scores
• Monitor and analyze guest satisfaction survey results to ensure these continually improve
• Report any maintenance issues or safety concerns
• Ensure all guest complaints are resolved in a timely manor and logged correctly
• Anticipate guest needs to deliver an above and beyond experience
• Support