Night Front Desk & Guest Services Specialist

Sarova Hotels; Tees Valley; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Wagestream

Birthday day off

Employee Assistance Programme

Saroving Rewards

Employee appreciation events

Family & Friends Accommodation rates

Employee discounts at group hotels

Résumé du poste

The Abbey in Great Malvern is seeking a dedicated Night Porter to deliver first-class guest service and ensure overnight security. You will greet guests with warmth and manage front desk tasks with professionalism.

Responsibilities include night audit processes via Opera PMS, handling late check-ins/outs and out-of-hours reservations, preparing and serving food and drinks for late bars and room service, and tidying meeting rooms for the next day.

Qualifications

• Guest-facing hospitality experience is required.
• Excellent customer service is essential.
• Immaculate personal presentation and professional manner.
• Strong spoken and written English communication required.

Responsabilités

• Provide overnight security and front desk support.
• Handle night audit processes and check-in/check-out for guests.
• Assist with late bar and room service orders and service deliveries.
• Deliver guest mail, newspapers, and express check-out invoices to rooms.
• Set up and tidy meeting rooms and front-of-house for the next day.
• Attend training and complete e-learning to develop skills.

Connaissances

Customer service

Communication skills

Professional demeanor

Outils

Opera PMS

Description du poste

The Abbey in Great Malvern is seeking a dedicated Night Porter to deliver first-class guest service and ensure overnight security. You will greet guests with warmth and manage front desk tasks with professionalism.

Responsibilities include night audit processes via Opera PMS, handling late check-ins/outs and out-of-hours reservations, preparing and serving food and drinks for late bars and room service, and tidying meeting rooms for the next day.