Night Porter: Elite Guest Service & Security

Sarova Hotels; Barnsley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Wagestream

Birthday day off

Employee Assistance Programme

Saroving Rewards

Employee appreciation events

Accommodation rates & discounts

Job summary

The Abbey in Great Malvern is seeking a Night Porter to safeguard guests and deliver first-class service with a warm, professional manner.

You will manage front desk tasks, assist with late check-ins and check-outs, perform night audit using Opera, and support room service and meeting room setups. Our Nights Team offers training, rewards, and benefits designed to recognise outstanding guest care.

Qualifications

• Previous guest-facing experience in hospitality.
• Commitment to delivering excellent customer service.
• Immaculate personal presentation and professional manner.
• Excellent spoken and written English.
• Competent IT skills; knowledge of Opera preferred.

Responsibilities

• Overnight security of the hotel and safety of guests.
• Operate Opera PMS and complete night audit procedures.
• Handle front desk duties including late check-ins and check-outs.
• Prepare and serve food and drinks for late bars and room service.
• Deliver guest mail and express check-out invoices to rooms.
• Set up and tidy meeting rooms and front-of-house areas for the next day.
• Attend training and complete e-learning modules.

Skills

Guest-facing experience

Customer service oriented

Interpersonal skills

IT skills

English communication

Tools

Opera PMS

Job description

The Abbey in Great Malvern is seeking a Night Porter to safeguard guests and deliver first-class service with a warm, professional manner.

You will manage front desk tasks, assist with late check-ins and check-outs, perform night audit using Opera, and support room service and meeting room setups. Our Nights Team offers training, rewards, and benefits designed to recognise outstanding guest care.